WARRANTY & RETURN

Zanlana Homewares generally offers a 12-month warranty on all products, unless stated otherwise. Some products will be provided with an extended warranty for your peace of mind. Electronics products come with a 3-month warranty. Please refer to the product listing for the warranty period.

You are required to notify Zanlana Homewares within 10 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images and/or a (short video clip if more appropriate, where damage involves any motions), of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.

To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement (where possible), repair, refund or credit.

Refund generally takes up to 2 working days to process and you will be notified once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.

A refund or replacement will not be provided if products are or have been misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

Products that do not include warranty are:

Any product that states warranty is not included