DOMESTIC

Flat rate: $9.95 on all orders UNDER $50

Free shipping: on all orders OVER $50

Orders are generally shipped from our Australian warehouse within 24-48 hours after full payment is received

Zanlana Homewares works with four delivery service providers to give you an efficient and quick delivery service to our customers. Because of our vast delivery network, we are able to offer Free Shipping on most items, to most parts of Australia. However, please note that there are some exceptions to this.  Please view the UN-DELIVERABLE DOMESTIC POSTCODES section further down for more information.


AUSTRALIA POST  

An item that weighs 22 kg or less will be dispatched with either via standard parcel or eParcel, which is Australia Post’s Internet-enabled freight system.

Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number. 
You can use the number to track your order at the Australia Post’s website.

The below table is for your reference to Australia Post’s expected delivery time. 

Sending parcels within the same state
Service Posted for delivery Delivery by (business day after posting)
Regular parcel Within metropolitan areas of capital cities, 
or within the same city or town or environs
3-4 days
  Between a metropolitan area of a capital city and 
country locations
3-4 days
  Between country locations 4-5 days
Sending parcels to other states
Service Posted for delivery Delivery by (business day after posting)
Regular parcel Between Melbourne / Sydney;
Melbourne / Canberra;
Melbourne / Adelaide
3-5 days
(between metropolitan areas)
  Melbourne / Brisbane;
Melbourne / Tasmania;
4-8 days
(between metropolitan areas)
  To other interstate locations Please ask at your local

Please note that during busy periods of the year such as Christmas, delays can and will more than likely occur.

Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.


FASTWAY COURIERS  

For items that weigh below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides a reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a bar-coded address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website.

A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

To track item that is dispatched width Fastway, please visit http://www.fastway.com.au and use the given tracking number


ALLIED EXPRESS 

Parcels that weigh over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.

Each parcel will carry a bar-coded address label and you will be able to track your items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires a consignment note and the postcode of the destination to track item at http://alliedexpress.com.au/


TOLL  

Parcels with weight less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.

Each parcel will carry a bar-coded address label and you will be able to track your items through the Toll website.

A non-PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit the Toll website to arrange a re-delivery.

With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll


INTERNATIONAL

We ship to most countries around the world, however, due to logistics we are, at the present time, unable to ship orders weighing in excess of 2kg. 

Customs Requirements

Please note that it is the consumer's responsibility to know and understand their countries policies regarding the following:

  1. Import duties &/or taxes: you as the consumer are responsible for making payment of any fees upon your order entering your country 
  2. Import Restrictions: prohibited items etc

Please make yourself familiar with these policies prior to purchasing as to avoid any unnecessary delays and/or unexpected expenditure.

Information regarding these should be available at your local postal service.


Un-deliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address

If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mailbox for you to pick up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangements will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if your parcel has to be resent.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team via our Contact Us page

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.


UN-DELIVERABLE DOMESTIC POSTCODES

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

We try our best to include all the un-deliverable postcodes on the list, however, there are still a few postcodes that are un-deliverable for some products. Orders with no shipment service will be cancelled and refunded automatically. You will be notified if this has occurred.

Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.

All items
State Postcode Suburb
SA 5701 WOOLUNDUNGA
WA 6740 DRYSDALE RIVER
WA 6740 MITCHELL PLATEAU
WA 6740 OOMBULGURRI
WA 6740 KALUMBURU
WA 6740 PRINCE REGENT RIVER
WA 6740 WYNDHAM
WA 6743 WARMUN
WA 6743 CAMBRIDGE GULF
WA 6743 LAKE ARGYLE
WA 6743 DURACK
WA 6743 GIBB
WA 6743 KUNUNURRA
TAS 7151 HEARD ISLAND
TAS 7151 DAVIS
TAS 7151 MAWSON
TAS 7151 MACQUARIE ISLAND
TAS 7151 MCDONALD ISLANDS
TAS 7151 CASEY
Bulky items
State Postcode
NT 0800-0999
NSW 2260, 2641, 2717, 2831, 2898, 2899
QLD 4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959
QLD 4806-4899, 4900-4999, 9960-9999
SA 5701
WA 6055
TAS 7151
WA 6215-6699
WA 6700-6799